Hosted PBX

An All-in-One Cloud Phone Service

Five9SIP brings it all together in the cloud with complete suite of advanced communications and collaboration.

Five9SIP uses your internet connection and the power of the cloud to provide your business with affordable calling plans, reliable telephony, HD desktop phones, and complete list of calling and mobility features that help your employees work smarter…not harder.

Stop managing expensive equipment or hardware onsite. We manage the whole system and make sure it works so you can focus on what’s really important…growing your business.

Hosted Call Center

Get The Real Benefits Of A Virtual Call Center And Connect With Your Customers Better

Virtual Call Center Solution, or VCCS, provides Result-Oriented Features with the benefit of Cloud Technology

Five9SIP’s Virtual Call Center Solution (VCCS) is well-designed to provide every inbound and outbound call center needs which make it a complete solution.

 

Utilizing Five9SIP’s VCCS, you create a customer-centric platform for your agents to make real connections with your customers. The cloud-hosted VCCS outstandingly addresses the needs of every customer for establishing a new, as well as ongoing business communication.

 

VCCS equipped with various features such as hosted IVR, ACD and Skill-Based Routing (SBR), Call Queue Monitoring, Call Recording, Built-In Chat, and CRM Integration all help in make it a successful full-featured end-to-end communication platform.

 

In addition, Five9SIP’s VCSS supports remote workers. Meaning, an agent can work from anywhere without experiencing any interruption. This also puts your agents back to work easily and more efficient. Especially during the COVID-19 stay at home and social distancing suggestions, creating a safe and productive organization.

Fax over IP

Fax Over IP (FoIP)

More organizations are integrating IP telephony into their existing IP infrastructure to reduce costs and lower the complexity of their communications and data infrastructures every day. FoIP can take advantage of these enhancements as well as provide a centralized fax environment with easier deployments and eliminate legacy hardware restrictions. By connecting to Five9SIP’s cloud hosted PBX solution and T.38 enabled gateways from Cisco, Dialogic, AudioCodes, and others, companies can benefit from converged networks, least costs routing (LCR), and virtualization.

What is FoIP?

Fax Over IP, or FoIP, is a method of sending or receiving a fax through a IP network instead of through traditional phone lines. FoIP transmits through the same platform as Voice Over IP (VoIP) calls, called SIP. By creating these calls through the IP networks, businesses can converge their data and communications networks into one platform. This allows for lower operating costs by simplifying voice and fax deployments, eliminating costly analog lines, and providing centralized fax environment.

What is T.38?

The main fax protocol, called T.30, was developed to traverse the traditional phone networks, which performs well as these networks provide uninterrupted transmissions. When introduced to the IP network and sent as a VoIP call, latency, jitter, and packet-loss would cause the T.30 transmissions to fail, even though normal voice calls over the IP networks (or VoIP calls) work extremely well. Faxing however, is not as forgiving. To overcome these issues, T.38 was developed and implemented as the new standard. T.38 makes adjustments to compensate for latency, jitter, and packet-loss, by encapsulating and protecting the T.30 fax. Faxing is now able to traverse the IP network and arrive safely to its intended destination.

SIP Trunking

Moving to SIP?

Your legacy on-premise voice solution made perfect sense when you first set it up, but now you need the agility of a cloud solution. Find out why and how to move from your old legacy PRI to our new SIP solutions, and why having Five9SIP as a partner that owns the network and supports 911 is critical in your business successful. Call Five9SIP now and talk to one of our engineers to help design and migrate to your new voice network and save your business expenses from that expensive legacy system.